FAQ – Deco London

Ordering

How to place an order How to place an order

Having trouble ordering?

We currently don't process orders via phone. If you encounter any difficulties while placing an online order, kindly email us with your name and contact number, and we'll be happy to assist you promptly.

info@deco-london.com

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Domestic shipping can take up to 5 business days and we usually use Royal Mail.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping? Is there free shipping?

Yes, we offer free shipping for UK orders over £50.00 and this is automatically applied at the checkout.

Do you ship internationally? Do you ship internationally?

Regrettably, due to international shipping costs for fragrances, we are unable to accommodate orders from outside the UK.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Products can be returned within 30 days of purchase if they are no longer required for a refund

The product must be returned in a saleable, 'as new' condition, complete, with all packaging and any seals intact

Please see our Returns Policy for further details.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within 30 days after the purchase is made.

How much can I get refunded? How much can I get refunded?

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

Who pays the shipping costs in the case of a refund? Who pays the shipping costs in the case of a refund?

All shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

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